Shipping Policy
Fast dispatch.
Honest timelines.
Everything you need to know about how your order gets from us to you — no surprises, no fine print designed to confuse you.
Processing time
1–3 business days
We ship to
Worldwide
Delivery window
7–20 business days
Order tracking
Provided by email
01 — Processing
When does my order ship?
Once you place an order, our team gets to work verifying your payment and preparing your items for dispatch. This typically takes 1 to 3 business days, not including weekends or public holidays.
You'll receive an order confirmation email immediately after purchase. Once your order has been picked up by the carrier, we'll send you a separate shipping notification with your tracking details
📦 Order cut-off time
Orders placed before 12:00 PM (noon) on a business day are generally processed the same day. Orders placed after that window or over the weekend are queued for the next available business day.
02 — Shipping Rates
What does shipping cost?
We keep shipping simple. Rates are calculated at checkout based on your location and order total.
Order Value
Shipping Cost
Under $35.00
Flat rate — calculated at checkout
$35.00 and above
Free standard shipping
🎉 Free shipping on eligible orders
Orders totalling $35 or more qualify for free standard shipping worldwide. Discount codes and gift cards do not count toward the free shipping threshold.
03 — Order Tracking
How do I track my order?
Once your order ships, you'll receive an email with your tracking number and a link to follow your package in real time. Most tracking information becomes active within 24 to 72 hours of your dispatch notification — it can take a short while for the carrier to scan the package into their system.
If your tracking link isn't updating after 5 business days, don't panic. Some packages move through sorting facilities without being scanned at every stop. If there's been no update after 10 business days from dispatch, reach out to us and we'll investigate.
Tracking sent by email
Active within 24–72 hrs
Check anytime, anywhere
04 — Multiple Items
Will my items arrive together?
If your order contains more than one product, there's a chance your items will ship separately and arrive on different days. This happens when products are dispatched from different supplier locations to get things to you as quickly as possible.
You'll receive individual tracking numbers for each shipment in your order, so you'll always know exactly where each item is. There are no additional shipping charges for split shipments.
05 — Customs & Import Duties
Are there any customs fees?
For most orders, no — our products are typically low-value items that fall below standard customs thresholds in most countries. That said, customs regulations vary by country and PlugNove is not responsible for any import duties, taxes, or fees that may be applied by your local customs authority.
If your package is held at customs, it is the buyer's responsibility to contact the relevant authority and arrange clearance. We recommend checking your country's import rules before placing an order if this is a concern.
⚠️ International buyers — please note
PlugNove ships globally, but we cannot be held responsible for delays caused by customs processing. These delays are outside our control and can occasionally add several business days to your delivery window.
06 — Address Issues
What if I entered the wrong address?
Please double-check your shipping address carefully before completing your order. If you notice a mistake right after placing it, contact us as soon as possible at Info@plugnove.com
— if your order hasn't been dispatched yet, we may be able to update it.
Once an order has been shipped, we're unable to redirect or intercept it. If a package is returned to us due to an incorrect or incomplete address, we'll reach out to you to arrange reshipment. Reshipment costs are the responsibility of the buyer in this case.
07 — Lost or Damaged Orders
What if my order is lost or arrives damaged?
It's rare, but it does happen. If your package hasn't arrived within 25 business days of your dispatch notification, or if your item arrives damaged or not as described, get in touch with us right away.
We'll review your case and, where eligible, arrange a replacement or refund. We may ask for photos of the damage or packaging — this helps us file a claim with the carrier and make sure it doesn't happen to someone else.
-
Lost in transit — contact us after 25 business days from dispatch
-
Arrived damaged — send us photos within 7 days of delivery
-
Wrong item received — contact us within 7 days with a photo
-
Missing item from a multi-product order — check your other tracking numbers first, then contact us